Contact Us

1. Getting in Touch

The primary and preferred method for contacting AI Video Chat is via email at support@ai-videochat.video. This email address is monitored continuously during business hours and is checked at regular intervals outside of business hours to ensure that urgent matters receive prompt attention. When you send an email to this address, you will receive an automated acknowledgment within minutes confirming that your message has been received and assigned a unique ticket number for tracking purposes.

We strongly recommend that you include as much relevant detail as possible in your initial message. For technical issues, this includes your operating system, browser name and version, device type, a description of the problem, and screenshots or screen recordings if available. For billing inquiries, please include the email address associated with your account and the approximate date of the transaction in question. For legal matters, include the relevant legal authority and any applicable case numbers or reference documents. Providing comprehensive information upfront significantly reduces response times by eliminating the need for follow-up clarification requests.

In addition to email, we maintain an active presence on our official website where you can find a comprehensive FAQ section that addresses the most commonly asked questions about our platform, features, billing, and policies. Many users find that their questions are answered in our FAQ before they need to reach out to our support team directly. We update our FAQ regularly based on the types of inquiries we receive to ensure that it remains a valuable self-service resource.

AI Video Chat does not currently offer telephone support. Due to the nature of our service and the technical complexity of many support requests, we have found that written communication allows us to provide more thorough and accurate responses. Written communication also creates a record that both you and our support team can reference if a follow-up becomes necessary. This decision reflects our commitment to quality of support over speed of initial contact.

For users who prefer real-time interaction, we are actively developing a live chat support feature that will be integrated directly into our platform. This feature is expected to launch in the near future and will offer real-time text-based communication with support agents during extended business hours. We will announce the availability of this feature through our website and email notifications to registered users.

Please note that we do not accept support requests through personal social media accounts of our team members or through unofficial channels. Only communications sent through the channels listed on this page will be processed and tracked in our support system. Messages received through unofficial channels may not receive a response and cannot be guaranteed the same level of confidentiality and data protection as messages sent through our official support channels.

2. General Support

Our general support channel handles a broad range of non-technical inquiries related to the AI Video Chat platform. This includes questions about account management, feature availability, platform capabilities, content policies, community guidelines, and general usage of our services. If your question does not clearly fall into one of the specialized categories described in the sections below, our general support team is the right starting point.

Common topics handled by our general support team include how to create or delete an account, how to update profile information, how to manage notification preferences, understanding our content moderation policies, questions about character or companion availability, inquiries about supported languages and regions, and general questions about how our AI technology works. Our general support agents are cross-trained to handle a wide variety of inquiries and can escalate specialized questions to the appropriate department when necessary.

To reach our general support team, send an email to support@ai-videochat.video with a clear subject line that briefly summarizes your inquiry. For example, a subject line like “Question about changing my username” or “How do I update my email address” helps our routing system direct your message to the right agent quickly. Avoid vague subject lines like “Help” or “Question” as these may result in longer routing times.

Our general support team aims to respond to all inquiries within twenty-four (24) hours during business days. During periods of high volume, such as after a major platform update or during promotional events, response times may extend to forty-eight (48) hours. If your inquiry is urgent, please indicate this in your subject line by including the word “URGENT” and we will prioritize your message accordingly. Please reserve the urgent designation for matters that genuinely require immediate attention.

When contacting general support, please include your registered email address, a clear description of your question or concern, and any relevant context that might help us understand your situation. If your inquiry relates to a specific interaction or experience on the platform, please provide the approximate date and time, and if possible, the name of the AI companion or feature you were using. This information helps our team investigate and respond more effectively.

Our general support team also handles feedback about the overall user experience on the AI Video Chat platform. If you have suggestions for improving our service, observations about areas where we could do better, or compliments for something that worked particularly well, we welcome your input. Every piece of feedback is reviewed and categorized for our product and engineering teams. While we cannot guarantee that every suggestion will be implemented, we can assure you that every message is read and considered as part of our continuous improvement process.

3. Business and Partnership Inquiries

AI Video Chat actively seeks strategic partnerships with organizations whose products, services, or missions complement our own. We are open to exploring a variety of collaboration models, including technology integrations, co-marketing arrangements, content licensing agreements, affiliate partnerships, reseller agreements, API access arrangements, and white-label solutions. If your organization is interested in exploring a partnership with AI Video Chat, we encourage you to reach out to us with a detailed proposal.

Business and partnership inquiries should be directed to support@ai-videochat.video with the subject line prefixed by “[Business]” to ensure proper routing. In your initial message, please include a brief overview of your organization, the nature of the proposed partnership, how you envision the collaboration benefiting both parties, any relevant metrics or credentials that establish your organization’s credibility, and the contact information for the decision-maker on your side. This information allows our business development team to evaluate proposals efficiently and respond with relevant questions or next steps.

For affiliate partnership inquiries specifically, please include information about your current audience demographics, traffic volumes, marketing channels, and any experience you have with promoting similar services. Our affiliate program offers competitive commission structures and provides partners with a comprehensive toolkit including tracking links, creative assets, landing page templates, and real-time performance analytics. We evaluate affiliate applications on a rolling basis and typically respond within five (5) business days.

Organizations interested in integrating AI Video Chat technology into their own platforms via our API should include technical requirements, expected usage volumes, target launch timelines, and the specific capabilities they wish to leverage. Our API supports a range of integration models from simple chat widgets to fully customized video interaction experiences. Enterprise API access includes dedicated technical support, higher rate limits, custom model tuning, and service level agreements with guaranteed uptime commitments.

We also welcome inquiries from investors, accelerators, and venture capital firms. While we do not publicly disclose our current funding status or financial details, we are always open to conversations about strategic investment opportunities that align with our vision for the future of AI-powered social interaction. Investment-related inquiries should include the firm name, fund focus, typical check size, and a brief explanation of why you believe there is a strategic fit.

Please note that unsolicited business proposals sent via general support channels may experience longer processing times. Using the “[Business]” subject line prefix ensures that your inquiry is routed directly to our business development team rather than passing through our general support queue first. We typically respond to qualified business inquiries within three (3) to five (5) business days, though complex proposals may require additional time for internal review.

4. Media and Press Inquiries

AI Video Chat welcomes inquiries from journalists, bloggers, content creators, analysts, researchers, and other media professionals. We believe in transparency and are committed to providing accurate, timely information about our platform, technology, policies, and the broader AI companion industry. We are available for interviews, background briefings, fact-checking assistance, expert commentary, and collaborative content creation on topics related to AI, conversational technology, digital companionship, and responsible innovation.

Media inquiries should be sent to support@ai-videochat.video with the subject line prefixed by “[Press]”. Please include your name, the media outlet or publication you represent, the topic of your inquiry, your deadline, and the specific information or type of participation you are seeking. If you are working on a time-sensitive story, please indicate your deadline clearly so we can prioritize your request accordingly. We understand that media deadlines are often tight and we make every effort to accommodate urgent press inquiries.

For ongoing media coverage, we offer a press kit that includes our company overview, executive biographies, brand guidelines, approved logos and imagery, platform screenshots, key statistics and milestones, and prepared statements on frequently covered topics. To request access to our press kit, please include “press kit request” in the body of your email. We can provide the press kit in a variety of formats and can customize the materials to match the focus of your coverage.

We are particularly interested in participating in thoughtful discussions about the ethical dimensions of AI companionship, the future of human-AI interaction, privacy in the age of conversational AI, digital wellness, and the regulatory landscape surrounding AI-generated content. Our team includes domain experts who can provide informed perspectives on these topics and we are happy to contribute to well-researched, balanced coverage of these important subjects.

Researchers and academics studying AI companion technology, digital relationships, human-computer interaction, or related fields are welcome to reach out for potential collaboration. We have supported academic research in the past through data sharing agreements (with appropriate anonymization and IRB approval), expert interviews, and platform access for research purposes. Please include a brief description of your research project, institutional affiliation, and how AI Video Chat’s involvement would contribute to your work.

AI Video Chat reserves the right to decline media requests that we determine to be misleading, sensationalized, or otherwise not in the interest of our users and community. We do not participate in gotcha journalism or provide quotes for articles that have already been written before requesting our input. We expect media partners to provide us with a fair opportunity to present our perspective and to accurately represent our statements in their published work.

5. Legal Inquiries and Process

Legal inquiries, including but not limited to subpoenas, court orders, search warrants, preservation requests, litigation holds, regulatory inquiries, and formal legal notices, should be directed to support@ai-videochat.video with the subject line prefixed by “[Legal]”. All legal process must be properly served in accordance with applicable laws and rules of procedure. We review all legal process for facial validity and legal sufficiency before producing any information.

Our legal team is responsible for reviewing and responding to all legal inquiries. We take our legal obligations seriously and will cooperate fully with legitimate legal process from authorized governmental entities and courts of competent jurisdiction. At the same time, we are committed to protecting the privacy and rights of our users and will object to overbroad, unduly burdensome, or legally insufficient requests where appropriate. We may also notify affected users of legal requests for their data unless we are legally prohibited from doing so.

For intellectual property matters, including copyright infringement claims and trademark disputes, please refer to our DMCA Policy page for specific instructions on how to submit takedown notices and counter-notifications. DMCA takedown notices must comply with the requirements of 17 U.S.C. § 512(c)(3) and should be sent to our designated DMCA agent as specified on our DMCA Policy page. We respond to all valid DMCA notices expeditiously and will remove or disable access to infringing material upon receipt of a complete and valid notice.

If you are an attorney representing a party in litigation involving AI Video Chat or our users, please include the case name and number, the court in which the matter is pending, the specific information or documents you are seeking, and the legal basis for your request. We require that all document production requests be accompanied by valid legal process and that all attorneys identify themselves by name, bar number, firm name, and client name. We do not respond to informal attorney inquiries for user data without proper legal process.

For questions about our terms of service, privacy policy, or other legal agreements, you may contact our legal team at the email address listed above. Please note that our legal team provides information about our policies and cannot offer legal advice to individuals. If you need legal advice about your rights or obligations, we recommend consulting with a licensed attorney in your jurisdiction. We strive to draft our legal documents in clear, accessible language, and our general support team can help explain specific provisions in non-legal terms.

AI Video Chat cooperates with law enforcement agencies investigating criminal activity, child exploitation, terrorism, fraud, and other serious offenses. We have established relationships with relevant law enforcement agencies and participate in industry coalitions focused on online safety. Emergency disclosure requests from law enforcement agencies involving imminent threats to life or physical safety will be expedited and may receive a response within hours rather than the standard processing timeline.

We maintain detailed logs of all legal inquiries received, our responses, and any data produced in connection with legal process. These logs are retained in accordance with our data retention policies and applicable legal requirements. We periodically publish transparency reports summarizing the volume and types of legal requests we receive, consistent with our commitment to transparency and our users’ right to know how their data may be affected by legal process.

6. Technical Support

Our technical support team handles inquiries related to platform functionality, performance issues, bugs, compatibility problems, connection difficulties, video and audio quality issues, AI companion behavior anomalies, and other technical matters. We employ experienced engineers and technical support specialists who can diagnose and resolve a wide range of technical issues. Many common technical issues can be resolved quickly with the right information, so we encourage you to provide detailed technical context when submitting a support request.

When contacting technical support, please include the following information to help us diagnose your issue efficiently: the device you are using (make, model, operating system and version), the browser you are using (name and version number), a description of the expected behavior and the actual behavior you experienced, the steps you took leading up to the issue (so we can attempt to reproduce it), any error messages you saw (exact text or screenshots), the date and time the issue occurred, and your internet connection type (Wi-Fi, cellular, wired). The more detail you provide, the faster our team can identify the root cause and provide a solution.

For video quality issues specifically, please also include information about your internet connection speed (you can test this at speedtest.net), whether you are using a VPN or proxy service, whether other video conferencing applications work normally on your device, whether the issue occurs consistently or intermittently, and whether the issue affects video only, audio only, or both. Video quality problems are often related to network conditions, and having this information upfront allows our team to narrow down the cause quickly.

Our technical support team categorizes issues by severity. Critical issues (platform completely unavailable, data loss, security vulnerabilities) receive the highest priority and are addressed within two (2) hours during business hours. High-priority issues (major features broken, significant performance degradation, payment processing failures) are addressed within eight (8) hours. Medium-priority issues (minor feature malfunctions, UI glitches, non-critical bugs) are addressed within twenty-four (24) hours. Low-priority issues (feature requests filed as bugs, cosmetic issues, enhancement suggestions) are addressed within seventy-two (72) hours.

If you are experiencing an issue that prevents you from accessing your account or using core platform functionality, please check our status page before contacting support. Our status page displays real-time information about platform availability, known issues, scheduled maintenance windows, and ongoing incident resolutions. If there is a known outage or degradation, our engineering team is already working on a fix and you will receive updates through the status page. Contacting support during a known outage may result in slower response times as our team focuses on restoring service.

We maintain a comprehensive knowledge base with articles, troubleshooting guides, and video tutorials that address the most common technical issues. Before submitting a support ticket, we encourage you to search our knowledge base for your issue, as you may find an immediate solution. Our knowledge base is searchable by keyword and organized by category, making it easy to find relevant articles. If the knowledge base does not resolve your issue, you can submit a support ticket directly from the article page, and the context of the article you were reading will be automatically included in your ticket.

For developers integrating with our API or building custom solutions on top of our platform, we offer dedicated technical support channels with access to senior engineers who specialize in API architecture, webhook implementations, OAuth flows, and custom integration patterns. Developer support requests should include your API client ID, the endpoint you are calling, the request and response payloads (with sensitive data redacted), and any error codes or messages received. Our developer documentation is available online and includes interactive API explorers, code samples in multiple programming languages, and detailed reference material for all endpoints.

7. Billing and Payment Support

Our billing support team handles all inquiries related to subscription management, payment processing, invoicing, refunds, promotional offers, pricing questions, and account balance issues. We understand that billing matters can be sensitive and time-critical, and we prioritize these inquiries to ensure that financial concerns are resolved promptly and accurately. All billing support interactions are conducted over secure, encrypted channels, and our billing agents are trained to handle financial information with the highest level of care and discretion.

To contact our billing support team, send an email to support@ai-videochat.video with the subject line prefixed by “[Billing]”. Please include the email address associated with your account, a description of the billing issue, and any relevant transaction identifiers such as receipt numbers, transaction IDs, or invoice numbers. If your inquiry relates to a charge you do not recognize, please include the date, amount, and the descriptor that appeared on your bank or credit card statement. Do not include your full credit card number, CVV, or other sensitive payment information in your email — we will never ask you for these details via email.

Our refund policy allows for refund requests within fourteen (14) days of an initial subscription purchase, provided that the request is submitted in writing to our billing support team. Refunds for renewal charges are evaluated on a case-by-case basis, taking into account factors such as the time elapsed since the renewal, the amount of service usage since the renewal, and the circumstances leading to the refund request. We process approved refunds within five (5) to ten (10) business days, and the refund will be credited to the original payment method used for the purchase.

If you need to cancel your subscription, you can do so through your account settings on our platform at any time. Your subscription will remain active until the end of your current billing period, and you will not be charged again after cancellation. If you have difficulty cancelling through the platform, our billing support team can process the cancellation for you upon request. Please note that cancelling your subscription does not automatically entitle you to a refund of previous charges; refund eligibility is determined separately based on our refund policy.

We accept payments through major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, and selected cryptocurrency payment options. All payment processing is handled by PCI DSS-compliant third-party payment processors. We do not store your full payment card details on our servers. If you experience issues with a specific payment method, our billing support team can assist with troubleshooting or help you switch to an alternative payment method. Payment processing issues sometimes occur due to bank security protocols, insufficient funds, expired cards, or regional restrictions, and our team is experienced in helping resolve these common scenarios.

For enterprise customers and organizations with special billing arrangements (such as purchase orders, invoicing, volume licensing, or custom payment terms), our billing team can accommodate a variety of non-standard payment structures. Enterprise billing inquiries should include the company name, billing contact information, expected number of users, and any specific invoicing requirements. We offer annual billing options with discounts, custom invoicing schedules, and dedicated account management for qualifying enterprise accounts.

If you believe a charge was made in error or if you detect unauthorized activity on your account, please contact our billing support team immediately. We take unauthorized access and fraudulent charges very seriously and will work with you and our payment processor to investigate and resolve the matter. In cases of confirmed unauthorized activity, we will issue a full refund and take steps to secure your account, which may include resetting your password, enabling additional security measures, and reviewing recent account activity for other suspicious actions.

8. Report Abuse or Safety Concerns

AI Video Chat is committed to maintaining a safe, respectful, and legally compliant platform for all users. We take reports of abuse, harassment, exploitation, and other safety concerns extremely seriously and have dedicated resources for investigating and responding to such reports. If you have witnessed or experienced behavior on our platform that violates our terms of service, community guidelines, or applicable law, we urge you to report it immediately using the channels described below.

Abuse and safety reports should be sent to support@ai-videochat.video with the subject line prefixed by “[Safety]”. When reporting abuse, please provide as much detail as possible, including a description of the abusive behavior, the date and time it occurred, the username or profile identifier of the person or AI interaction involved, and any screenshots or other evidence you have. If you are reporting on behalf of another person, please indicate this and provide context for your report. All abuse reports are reviewed by our Trust and Safety team, which operates with specialized training in content moderation, online safety, and trauma-informed response practices.

Reports involving potential child sexual abuse material (CSAM), the exploitation of minors, or any content that depicts or promotes harm to children are treated as our highest priority. We report such content to the National Center for Missing and Exploited Children (NCMEC) and cooperate fully with law enforcement investigations. Our platform employs automated detection systems to identify and prevent the creation or distribution of such content, and we continuously update these systems to stay ahead of evolving threats. If you encounter any content that you believe involves the exploitation of a minor, please report it immediately through our safety channel and also consider reporting it to NCMEC at CyberTipline.org.

We also take reports of non-consensual intimate imagery (NCII), deepfakes, impersonation, doxxing, stalking, threats of violence, and other forms of online abuse very seriously. Our Trust and Safety team evaluates each report individually and takes appropriate action, which may include issuing warnings, suspending or terminating accounts, removing content, preserving evidence for law enforcement, and cooperating with other platforms to address cross-platform abuse. We aim to review all safety reports within four (4) hours and take initial action within twenty-four (24) hours.

If you are in immediate danger or believe that someone’s life is at risk, please contact your local emergency services immediately. AI Video Chat’s support team is not an emergency service and cannot dispatch emergency responders. In situations involving imminent threats to life or physical safety, we encourage you to call your local emergency number first and then notify us so that we can cooperate with law enforcement as needed. We have established protocols for expedited cooperation with law enforcement in emergency situations.

We recognize that reporting abuse can be difficult and sometimes traumatic. Our Trust and Safety team approaches all reports with empathy, discretion, and a commitment to the reporter’s well-being. Reports are handled confidentially, and the identity of the reporter is not disclosed to the reported party except as required by law or legal process. We will keep you informed of the progress and outcome of your report to the extent possible while respecting the privacy of all parties involved.

AI Video Chat maintains a zero-tolerance policy for certain categories of content and behavior on our platform. These include, without limitation, child exploitation material, non-consensual intimate imagery, threats of real-world violence, incitement to terrorism or hate crimes, and activities designed to circumvent our safety systems. Accounts found to be engaged in these activities will be immediately and permanently terminated without warning, and relevant information will be preserved and shared with law enforcement agencies. Users who are terminated for safety violations have no right to refund or reinstatement.

9. Data Protection and Privacy Requests

AI Video Chat respects your rights regarding your personal data and is committed to facilitating the exercise of those rights in a timely and transparent manner. Under applicable data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and other regional privacy frameworks, you may have the right to access, correct, delete, restrict, or port your personal data, as well as the right to object to certain processing activities.

To submit a data protection request, send an email to support@ai-videochat.video with the subject line prefixed by “[Privacy]” and include a clear description of the right you wish to exercise. For your protection, we require identity verification before processing data protection requests. You may be asked to provide additional information to confirm your identity, such as the email address associated with your account, the date your account was created, or other account-specific details that only the rightful account holder would know.

Right of Access (GDPR Article 15, CCPA §1798.100): You have the right to obtain confirmation of whether we process your personal data, and if so, to receive a copy of that data along with information about the purposes of processing, the categories of data concerned, the recipients or categories of recipients, the retention period, and the source of the data if it was not collected directly from you. We will provide the requested information in a commonly used electronic format within thirty (30) days of verifying your identity.

Right to Rectification (GDPR Article 16): If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request correction or completion of that data. You can update many types of personal data directly through your account settings. For data that cannot be updated through self-service, please submit a rectification request and we will make the necessary corrections within thirty (30) days.

Right to Erasure (GDPR Article 17, CCPA §1798.105): You have the right to request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purpose for which it was collected, when you withdraw consent on which the processing is based, when you object to processing and there are no overriding legitimate grounds, or when the data has been unlawfully processed. Upon receiving a verified erasure request, we will delete or anonymize the relevant data within thirty (30) days, subject to any legal obligations that require us to retain certain information.

Right to Data Portability (GDPR Article 20): You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller without hindrance from us. This right applies to data you have provided to us based on consent or in the performance of a contract, and where the processing is carried out by automated means. We support data export in JSON and CSV formats and can provide your data package within thirty (30) days of a verified request.

We maintain a dedicated data protection register that logs all privacy requests received, the actions taken in response, and the timeline for resolution. If we are unable to fulfill your request within the standard thirty-day timeframe, we will notify you of the delay and provide an estimated completion date. You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data violates applicable data protection laws. For users in the European Economic Area, you may contact your local data protection authority. For users in California, you may contact the California Attorney General’s office.

10. Response Times and Service Level

AI Video Chat is committed to providing timely responses to all inquiries. Our target response times vary based on the nature and urgency of the inquiry, as well as current support volume. The response times listed below represent our targets under normal operating conditions. During periods of exceptionally high volume, such as major platform updates, promotional events, or widespread technical incidents, response times may be extended. We will always communicate any significant deviations from our standard response times through our status page and registered user notifications.

General support inquiries typically receive an initial response within twenty-four (24) hours during business days. Business and partnership inquiries receive an initial response within three (3) to five (5) business days, reflecting the additional evaluation time required for proposals. Media and press inquiries are typically addressed within twenty-four (24) hours, with urgent press requests related to active news stories receiving same-day responses whenever possible. Legal inquiries are reviewed within two (2) business days, with responses to time-sensitive legal process expedited as appropriate.

Technical support requests are prioritized based on severity. Critical issues affecting platform availability or data security are addressed within two (2) hours during business hours and within four (4) hours outside of business hours. High-priority issues receive a response within eight (8) hours. Standard technical issues receive a response within twenty-four (24) hours. Low-priority issues and enhancement requests receive a response within seventy-two (72) hours. These timelines represent the target for an initial substantive response, not necessarily a complete resolution, as complex technical issues may require extended investigation.

Billing inquiries are given high priority due to their financial nature and typically receive a response within twelve (12) hours during business days. Safety and abuse reports are reviewed within four (4) hours regardless of business hours, with initial action taken within twenty-four (24) hours. Data protection and privacy requests are acknowledged within forty-eight (48) hours and resolved within thirty (30) days in accordance with GDPR requirements, with the possibility of a thirty-day extension for complex requests that require substantial investigation or coordination.

Our business hours are Monday through Friday, 9:00 AM to 6:00 PM Central European Time (CET), excluding public holidays. While we strive to respond to inquiries outside of business hours, particularly for urgent matters, response times for non-critical inquiries submitted outside of business hours are calculated starting from the next business day. We monitor critical and safety channels on a limited basis outside of business hours and on weekends to ensure that urgent matters receive timely attention.

The quality of our responses is as important to us as the speed. Every response from our support team is reviewed for accuracy, completeness, and helpfulness before it is sent. We track customer satisfaction metrics for each support interaction and use this data to continuously improve our support processes, training programs, and knowledge resources. If you are not satisfied with the response you receive, you may request escalation to a senior support agent or team lead by replying to your existing ticket and including “escalation requested” in the subject line.

11. Feedback and Feature Requests

Your feedback is invaluable in shaping the future of AI Video Chat. We actively solicit and welcome input from our users regarding all aspects of our platform, including feature suggestions, usability improvements, content recommendations, policy feedback, and general observations about your experience. We believe that the best products are built in collaboration with the people who use them, and we have established structured processes for collecting, reviewing, and acting on user feedback.

Feature requests and product feedback should be sent to support@ai-videochat.video with the subject line prefixed by “[Feedback]”. When submitting a feature request, please describe the desired functionality, explain the problem or limitation it would address, and if possible, provide examples of how you envision the feature working. The more context you provide, the better our product team can evaluate and prioritize the request. We also welcome visual mockups, workflow descriptions, or references to similar features you have seen on other platforms.

All feature requests are logged in our product backlog and reviewed by our product management team during regular planning sessions. We evaluate feature requests based on several factors, including the number of users requesting the feature, its alignment with our product vision and roadmap, the estimated engineering effort required, its potential impact on the overall user experience, and any regulatory or technical constraints that may apply. While we cannot implement every feature request, we give serious consideration to every submission.

In addition to email-based feedback, we periodically conduct user surveys, beta testing programs, and focus group sessions to gather structured feedback on specific aspects of our platform. Registered users may receive invitations to participate in these research activities. Participation is always voluntary and never affects your access to our services or the quality of support you receive. We offer incentives such as extended trial periods, feature previews, or promotional credits as a token of appreciation for participants in our research programs.

We believe in closing the feedback loop with our users. When we implement a feature that was directly inspired by user feedback, we make an effort to acknowledge the contribution in our release notes and, where possible, notify the original requester directly. If your feature request is selected for development, you may be invited to participate in early testing and provide additional input during the design and implementation process. We value the perspective of users who identified the need, as they often have valuable insights into the nuances of the desired functionality.

Please note that submitting a feature request does not create any obligation on the part of AI Video Chat to implement the requested feature, provide a timeline for implementation, or compensate the requester in any way. All ideas submitted through our feedback channels become part of our general product knowledge and may inform future development decisions without attribution or notification. If you are proposing a novel invention or technology and wish to preserve your intellectual property rights, we recommend consulting with a patent attorney before submitting the idea to us.

12. Accessibility and Accommodations

AI Video Chat is committed to ensuring that our platform and support services are accessible to all users, including those with disabilities. We strive to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level, and we continuously work to improve the accessibility of our website, applications, and customer support interactions. Our goal is to provide an inclusive experience that enables all users to engage with our AI companions and platform features regardless of ability.

If you encounter an accessibility barrier on our platform or have difficulty using any of our services due to a disability, please contact us at support@ai-videochat.video with the subject line prefixed by “[Accessibility]”. Please describe the barrier you encountered, including the specific page or feature, the assistive technology you are using (if applicable), and the nature of the difficulty. Our accessibility team will investigate the issue and work to provide a resolution or reasonable accommodation.

We offer the following accessibility accommodations for support interactions upon request: extended response times for users who need additional time to compose messages or review responses, alternative communication formats such as large print or plain language versions of our policies and communications, compatibility with screen readers and assistive technologies for all support-related content, and flexibility in the type of information required for identity verification to accommodate users who may not have access to standard verification methods.

Our development team conducts regular accessibility audits of our platform using both automated testing tools and manual evaluation by accessibility specialists. We also engage users with disabilities in usability testing to ensure that our accessibility efforts are effective in practice, not just in compliance checklists. Feedback from these testing sessions directly informs our development priorities and has led to significant improvements in keyboard navigation, screen reader compatibility, color contrast, focus indicators, and alternative text descriptions throughout our platform.

We recognize that accessibility is an ongoing journey rather than a destination. New content and features are reviewed for accessibility before release, and we maintain a dedicated backlog of accessibility improvements that is prioritized alongside other development work. We welcome ongoing feedback about the accessibility of our platform and are committed to addressing identified issues promptly. If you are an accessibility consultant, researcher, or advocate and would like to collaborate with us on improving our accessibility practices, we would welcome the opportunity to connect.

AI Video Chat also supports compliance with relevant accessibility legislation, including the Americans with Disabilities Act (ADA), Section 508 of the Rehabilitation Act, the European Accessibility Act (EAA), and equivalent legislation in other jurisdictions. Organizations that use our platform and need documentation of our accessibility compliance for their own regulatory purposes can request an updated Voluntary Product Accessibility Template (VPAT) or equivalent accessibility conformance report by contacting our accessibility team.