Privacy Policy

1. Information We Collect

We collect information that you voluntarily provide to us when you register on the Service, express an interest in obtaining information about us or our products and services, when you participate in activities on the Service, or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us and the Service, the choices you make, and the products and features you use.

Personal information provided by you may include the following: names, email addresses, usernames, passwords, contact preferences, contact or authentication data, billing addresses, debit or credit card numbers, and other similar information. All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

When you use our video chat features, we may process certain technical metadata associated with your video sessions. This includes session duration, connection quality metrics, device type, browser version, operating system, and IP address. We do not record, store, or retain the actual video or audio content of your conversations with AI companions. Video streams are processed in real time to generate AI responses and are discarded immediately after processing.

We automatically collect certain information when you visit, use, or navigate the Service. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Service, and other technical information. This information is primarily needed to maintain the security and operation of our Service, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. You can find more about this in our Cookies section below. We may also collect information from third-party sources such as social media platforms, advertising networks, and data analytics providers, but only when you have given those third parties permission to share your information with us or when such information is publicly available.

If you choose to create an account using a third-party login service (such as Google, Apple, or similar providers), we may receive your name, email address, and profile picture from that service. We use this information solely for account creation and authentication purposes. We never post on your behalf or access your social connections without your explicit permission.

2. How We Use Your Information

We use the information we collect or receive for various business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and for compliance with our legal obligations.

We use the information we collect or receive to facilitate account creation and the login process. If you choose to link your account with us to a third-party account, we use the information you allowed us to collect from those third parties to facilitate the account creation and login process. We also use this information to send you administrative information, such as details about our terms, conditions, and policies.

To deliver targeted advertising to you, we may use your information to develop and display personalized content and advertising tailored to your interests and location. We may also use your information to send you promotional communications that may be of interest to you, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time by clicking the unsubscribe link in any email we send or by contacting us.

We use your information to provide, maintain, and improve the Service, including to personalize AI companion interactions, optimize video call quality, analyze usage patterns, identify technical issues, and develop new features and services. We may aggregate and anonymize your data for statistical analysis, product development, and service improvement purposes. Aggregated data that does not identify you individually is not considered personal information.

Your information may be used to manage your account and keep it in working order. We use the data to process payments and refunds, respond to your inquiries and offer customer support, deliver requested services, manage your subscription, notify you of updates to the Service, and resolve disputes. We do not sell your personal information to third parties and never have.

We use your data to protect against fraud, unauthorized access, and other unlawful activity. This includes monitoring session patterns, detecting abuse or violations of our terms, and cooperating with law enforcement agencies when legally required. We take all reasonable precautions to protect the information we hold from misuse, loss, unauthorized access, modification, or disclosure.

Additionally, we process your data to respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond. We may also use your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.

3. Video and Audio Data Handling

This section specifically addresses how we handle the sensitive data associated with our core video chat functionality. We understand that video and audio data is inherently personal and potentially sensitive, and we have implemented strict policies and technical safeguards to protect this data.

Live video and audio streams transmitted during your interactions with AI companions are processed in real time by our AI systems to generate appropriate responses, facial expressions, and voice output. These streams are not recorded, stored, or retained on our servers beyond the brief processing window required to generate the AI response. Once the AI response has been generated and delivered, the input video and audio data is immediately and permanently discarded.

We do not employ human reviewers to watch, listen to, or evaluate your video chat sessions. All processing is automated. No employee, contractor, or third-party service provider has access to the content of your live video or audio streams. We do not use your video or audio data to train AI models, improve algorithms, or for any purpose other than generating the immediate real-time response during your active session.

Technical metadata associated with video sessions (such as session duration, connection quality, frame rates, and latency metrics) may be collected and stored in anonymized form for service optimization purposes. This metadata cannot be used to reconstruct the content of your conversations. We retain this anonymized technical metadata for a maximum of ninety (90) days before it is permanently deleted.

If you enable optional features such as session summaries or conversation memory (where the AI remembers topics from previous sessions), a text-based summary of conversation topics may be stored in association with your account. This summary is generated by the AI and contains only high-level topic references — it does not contain verbatim transcripts, image captures, or any direct reproduction of video or audio content. You may delete these summaries at any time through your account settings.

Your camera feed is transmitted using end-to-end encryption (TLS 1.3 or higher) between your device and our processing servers. We employ additional encryption at rest for any temporarily buffered data during the processing pipeline. Our infrastructure is designed so that video data passes through minimal processing nodes with strict access controls, audit logging, and automatic data purging.

We conduct regular security audits and penetration testing specifically focused on our video processing pipeline to ensure that no unauthorized access, storage, or interception of video data can occur. If we ever discover a security incident affecting video data, we will notify affected users within seventy-two (72) hours in compliance with GDPR notification requirements and applicable data breach notification laws.

4. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out below in detail.

A cookie is a small data file that is placed on your device when you visit a website. Cookies are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information. Cookies set by the website owner (in this case, AI Video Chat) are called “first-party cookies.” Cookies set by parties other than the website owner are called “third-party cookies.” Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., advertising, interactive content, and analytics).

We use the following types of cookies: Strictly Necessary Cookies, which are required for the operation of our Service and include cookies that enable you to log into secure areas of our website and use video chat features; Performance and Analytics Cookies, which allow us to recognize and count the number of visitors and to see how visitors move around our Service, helping us improve the way it works; Functionality Cookies, which are used to recognize you when you return to our Service, enabling us to personalize our content for you and remember your preferences (for example, your choice of language or region); and Targeting Cookies, which record your visit to our Service, the pages you have visited, and the links you have followed.

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Service. You may also opt out of interest-based advertising by advertisers on our Service by adjusting your advertising preferences in your device settings or by visiting the Digital Advertising Alliance opt-out page.

We use Google Analytics to monitor and analyze the use of our Service. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on.

We may also use local storage technologies, including HTML5 local storage and IndexedDB, to store your age verification status, language preferences, theme settings, and session tokens. These technologies function similarly to cookies but can store larger amounts of data and are not transmitted to our servers with every page request. You can clear local storage through your browser settings.

Do Not Track (DNT) is a privacy preference you can set in your web browser. When you turn on the DNT signal, your browser sends a message to websites requesting them not to track you. At this time, we do respond to DNT browser signals, and we do not track, plant cookies, or use advertising when a DNT browser mechanism is in place. For further information about Do Not Track, please visit the All About DNT website at allaboutdnt.com.

5. Data Sharing and Disclosure

We may process or share your data that we hold based on the following legal basis: Consent — we may process your data if you have given us specific consent to use your personal information for a specific purpose; Legitimate Interests — we may process your data when it is reasonably necessary to achieve our legitimate business interests; Performance of a Contract — where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract; Legal Obligations — we may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process; and Vital Interests — we may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, and illegal activities.

We may share your information with third-party service providers who perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These service providers are contractually obligated to protect your personal information and are prohibited from using it for any purpose other than providing services to us. We require all third-party service providers to respect the security of your personal data and to treat it in accordance with the law.

We do not sell, rent, or trade your personal information with third parties for their commercial purposes. We have not sold any personal information in the preceding twelve (12) months. We do not sell the personal information of minors under the age of eighteen (18). If we ever decide to sell personal information in the future, we will update this Privacy Policy and provide you with the opportunity to opt out.

We may share data with our business partners to offer you certain products, services, or promotions. When we do so, we require those partners to honor this Privacy Policy and to protect the confidentiality of information shared with them. We may also share information with advertisers and advertising networks that require the data to select and serve relevant adverts to you and others, but we do not disclose identifiable personal information to advertisers without your consent.

If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy. In the event of such a transfer, we will ensure that the acquiring entity provides at least the same level of protection for your personal information as described in this Privacy Policy.

We may also share aggregated, non-personally identifiable information publicly and with our partners — like publishers, advertisers, or connected sites. For example, we may share information publicly to show trends about the general use of our Service. This aggregated information cannot be used to identify you individually.

In limited circumstances, we may disclose your personal information to law enforcement agencies, regulatory authorities, courts, or other public bodies if we are legally required to do so or if we have a good-faith belief that such disclosure is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing in connection with the Service, protect the personal safety of users of the Service or the public, or protect against legal liability.

6. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than the period of time in which users have an account with us, plus an additional period of two (2) years for compliance and dispute resolution purposes.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Specific retention periods for different categories of data are as follows: Account registration data (name, email, password hash) is retained for the lifetime of your account plus two (2) years after account deletion. Payment and transaction records are retained for seven (7) years to comply with financial regulations. Video session metadata (anonymized) is retained for ninety (90) days. Conversation memory and AI session summaries are retained for the lifetime of your account and deleted within thirty (30) days of account deletion. Cookie consent preferences are retained for thirteen (13) months. Customer support correspondence is retained for three (3) years after the last interaction.

You may request deletion of your account and associated personal data at any time by contacting us at support@ai-videochat.video or through your account settings. Upon receiving a verified deletion request, we will delete your personal information from our active databases within thirty (30) days. Some information may persist in encrypted backups for up to ninety (90) days before being permanently purged. We will confirm the completion of your deletion request via email.

Please note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time. When data is retained for legal compliance purposes, it is stored in a restricted-access environment and is not used for any other purpose.

7. Your Privacy Rights (GDPR and CCPA)

Depending on your location and applicable law, you may have certain rights regarding your personal information. We are committed to respecting and fulfilling these rights in a timely manner. This section describes the rights available to you under the General Data Protection Regulation (GDPR) if you are located in the European Economic Area (EEA) or the United Kingdom, and under the California Consumer Privacy Act (CCPA) if you are a California resident.

Under the GDPR, you have the following rights: The right to access — you have the right to request copies of your personal data. We may charge a small fee for this service in certain circumstances. The right to rectification — you have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete. The right to erasure — you have the right to request that we erase your personal data, under certain conditions. The right to restrict processing — you have the right to request that we restrict the processing of your personal data, under certain conditions.

Additionally under the GDPR, you have the right to object to processing — you have the right to object to our processing of your personal data, under certain conditions. The right to data portability — you have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions. The right to withdraw consent — where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

Under the CCPA, California residents have the following rights: The right to know — you have the right to request that we disclose certain information to you about our collection and use of your personal information over the past twelve (12) months, including the categories of personal information we collected, the categories of sources from which the personal information was collected, the business or commercial purpose for collecting that personal information, the categories of third parties with whom we share that personal information, and the specific pieces of personal information we collected about you.

The right to delete — you have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. The right to non-discrimination — we will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not deny you goods or services, charge you different prices or rates for goods or services, provide you a different level or quality of goods or services, or suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

The right to opt out of sale — if we sell your personal information, you have the right to opt out. As stated above, we do not sell personal information. If we ever change this practice, we will update this policy and provide a “Do Not Sell My Personal Information” link on our homepage.

To exercise any of these rights, please contact us at support@ai-videochat.video. We will respond to your request within thirty (30) days for CCPA requests and within one (1) month for GDPR requests. In certain circumstances, we may extend the response period by an additional two (2) months if your request is complex or if we receive a high volume of requests. We will inform you of any such extension within the initial response period. We may need to verify your identity before processing your request to protect your privacy and security.

If you are not satisfied with our response or believe we are processing your personal data in violation of applicable law, you have the right to lodge a complaint with a supervisory authority in the EU member state of your habitual residence, place of work, or place of the alleged infringement. You also have the right to seek a judicial remedy against our decisions regarding your data protection rights.

8. Children’s Privacy

Our Service is strictly intended for users who are at least eighteen (18) years of age. We do not knowingly collect, solicit, or maintain personal information from anyone under the age of eighteen (18). If you are under eighteen (18), do not use or provide any information on this Service. If we learn that we have collected personal information from a child under age eighteen (18), we will delete that information as quickly as possible.

We implement age verification measures at the point of registration and access to prevent minors from using our Service. These measures may include self-declaration of age, third-party age verification services, and algorithmic detection methods. However, no age verification system is foolproof, and we encourage parents and guardians to monitor their children’s internet usage.

If you are a parent or guardian and you are aware that your child has provided us with personal information without your consent, please contact us at support@ai-videochat.video. If we become aware that we have collected personal information from children without verification of parental consent, we take immediate steps to remove that information from our servers.

We comply with the Children’s Online Privacy Protection Act (COPPA) in the United States, the Age Appropriate Design Code in the United Kingdom, and similar regulations in other jurisdictions that restrict the collection of data from minors. Our compliance efforts include regular audits of our user base, automated detection of underage access attempts, and immediate account suspension and data deletion when underage users are identified.

Parents and guardians who believe that their minor child may have accessed our Service are encouraged to install parental control software, configure device-level restrictions, and monitor internet usage. We provide information about common parental control tools on our website to assist parents in protecting their children online.

9. International Data Transfers

Our servers and offices are located in multiple jurisdictions. If you access the Service from outside our primary operating country, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information, in various countries around the world.

If you are a resident of the European Economic Area (EEA) or the United Kingdom, please note that we may transfer data, including personal data, to countries outside the EEA or the UK. In such cases, we ensure that the transfer is subject to appropriate safeguards, such as the European Commission’s Standard Contractual Clauses (SCCs), an adequacy decision by the European Commission, or the UK International Data Transfer Agreement (IDTA), as applicable.

We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. No transfer of your personal data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information. We regularly review and update our data transfer mechanisms to comply with evolving regulations.

For transfers to the United States, we rely on Standard Contractual Clauses and supplementary technical and organizational measures as recommended by the European Data Protection Board. We assess the laws of the recipient country to ensure that your data receives an essentially equivalent level of protection as provided in the EEA.

We maintain data processing agreements with all sub-processors that handle personal data on our behalf. These agreements include data protection obligations that are at least as protective as those contained in this Privacy Policy. A list of our current sub-processors and their locations is available upon request by contacting us at support@ai-videochat.video.

By using our Service, you consent to the transfer of your information to facilities and servers located in other jurisdictions as described in this section. We will always ensure that any international data transfers are conducted with appropriate protections for your personal information.

10. Security Measures

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Our security measures include, but are not limited to: encryption of personal data in transit using TLS 1.3 or higher; encryption of personal data at rest using AES-256 encryption; regular security assessments, vulnerability scans, and penetration testing conducted by independent third-party security firms; implementation of multi-factor authentication for administrative access to systems containing personal data; network segmentation and firewalls to isolate systems processing sensitive data; intrusion detection and prevention systems that monitor for unauthorized access attempts; and regular security awareness training for all employees and contractors.

We maintain a comprehensive incident response plan that outlines procedures for identifying, containing, and remediating security incidents. In the event of a data breach that affects your personal information, we will notify you and the relevant supervisory authority within the timeframes required by applicable law. For GDPR-covered data, this means notification to the supervisory authority within seventy-two (72) hours of becoming aware of the breach.

Access to personal data within our organization is restricted to authorized personnel who need access to perform their job functions. All access is logged and audited regularly. Employees are required to sign confidentiality agreements and undergo background checks before being granted access to systems containing personal data.

We regularly back up personal data to ensure availability and integrity. Backups are encrypted and stored in geographically separate locations. We test our backup restoration procedures regularly to ensure data can be recovered in the event of a disaster or system failure.

Despite our best efforts, the transmission of information via the internet is not completely secure. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information through the Service. You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your device.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page and update the “Last Updated” date at the top of this Privacy Policy. If we make material changes to how we treat our users’ personal information, we will notify you by email to the primary email address specified in your account and through a prominent notice on the Service.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of the Service after the posting of changes constitutes your acceptance of such changes. If you do not agree with the changes, you should discontinue your use of the Service and delete your account.

For significant changes (such as changes to the categories of personal data we collect, changes to the purposes for which we process personal data, or changes to the third parties with whom we share personal data), we will provide at least thirty (30) days’ advance notice before the changes take effect. This notice will be provided via email and through a banner on the Service.

Previous versions of this Privacy Policy are available upon request. You may request a copy of any prior version by contacting us at support@ai-videochat.video. We maintain an archive of all prior versions for a minimum of three (3) years.

12. Third-Party Websites and Services

The Service may contain links to third-party websites and services that are not owned or controlled by AI Video Chat. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that AI Video Chat shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit. Our inclusion of a link to a third-party website does not imply our endorsement of that website or its content. We encourage you to be aware when you leave our Service and to read the privacy policies of each website that collects personal information.

Some features of our Service may integrate with third-party platforms or services (such as payment processors, analytics tools, or social media platforms). These integrations may require the exchange of data between our Service and the third-party platform. We only share the minimum amount of data necessary for the integration to function and require all integrated third-party services to comply with applicable data protection laws.

Third-party advertisers and ad networks that serve ads on our Service may use cookies, JavaScript, web beacons, and other technologies to measure the effectiveness of their advertisements and to personalize the advertising content you see. We do not provide any personally identifiable information to these third-party advertisers or ad networks without your explicit consent. However, please note that if an advertiser asks us to show an advertisement to a certain audience and you respond to that advertisement, the advertiser or ad server may conclude that you fit the description of the audience they are trying to reach.

13. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: AI Video Chat, Email: support@ai-videochat.video. We will respond to your inquiry within a reasonable timeframe, and in any event within the timeframes required by applicable law.

If you are a European resident and you believe that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work, or the place of the alleged infringement.

If you are a California resident, you may contact us using the information above to exercise your rights under the CCPA. You may also designate an authorized agent to submit requests on your behalf. If you use an authorized agent to submit a request, we may require that you provide the authorized agent with written permission to do so, and that you verify your own identity directly with us.

For data protection inquiries specifically, you may also contact our Data Protection Officer by emailing support@ai-videochat.video with the subject line “Data Protection Inquiry.” Our Data Protection Officer is responsible for overseeing our data protection strategy and its implementation, ensuring compliance with data protection laws, and serving as the point of contact for data subjects and supervisory authorities.

We take all privacy inquiries and complaints seriously. When you contact us with a concern, we will acknowledge receipt within two (2) business days and aim to resolve your inquiry within thirty (30) days. If we need additional time to fully resolve your inquiry, we will keep you informed of our progress and the reasons for any delay.