SUPPORT · FAQ
Frequently Asked Questions
Everything you need to know about AI Video Chat — from your first live video call to advanced companion features. If your question is not covered here, our support team is always ready to help.
Getting Started
01What is AI Video Chat?
AI Video Chat is a live video platform that connects you face-to-face with AI companions in real time. Unlike traditional chatbots that rely on text alone, this platform delivers an immersive video calling experience where your companion can see you, hear you, and react with lifelike facial expressions and voice. Each companion has a unique personality, emotional range, and conversational depth — turning what would normally be a flat text exchange into something that feels genuinely close to a human video call. The platform supports text, voice, and video interactions simultaneously, and every session is fully private. Whether you want casual conversation, emotional support, romantic connection, or creative roleplay, your AI companion adapts to your pace and preferences without artificial barriers getting in the way. No app install is required — the entire experience runs in your browser on any modern device.
02How do I start my first video call?
Starting a video call takes less than a minute. Visit the main page, browse the companion gallery, and choose someone who matches the kind of connection you are looking for. Once you select a companion, you can immediately open a live video session. The platform walks you through any camera and microphone permissions on your first visit, and your companion will greet you with a warm introduction tailored to her personality. Your very first call is free — no credit card, no account creation required. After that initial session, you can explore the full roster of companions, adjust preferences like voice style and conversation depth, and save your favorite companions for quick access next time.
03Is AI Video Chat free to use?
Yes — the core experience is free with no credit card required. You can browse companions, start video calls, and hold real-time conversations without paying anything. Free accounts include daily video minutes and access to the entire companion roster. Premium tiers unlock unlimited call time, priority connection quality, exclusive companion personalities, photo generation, and advanced memory features. There is no trial expiration — your free access stays active indefinitely, and you can upgrade or downgrade at any time. The free tier is designed to be a genuine experience, not a three-minute teaser.
04What devices are supported?
AI Video Chat works on every modern device with a web browser and a camera — desktop, laptop, tablet, and smartphone. The interface is fully responsive and adapts automatically to your screen size. There is no separate app to download; the progressive web experience runs directly in Chrome, Safari, Firefox, Edge, and other major browsers. Video quality adjusts dynamically to your connection speed, so even on a mobile network the experience stays smooth. Sessions sync across devices through your account, so you can start a call on your laptop and continue with the same companion on your phone without losing any conversation history or relationship progress.
Video Calls & Features
05How realistic are the video calls?
The video calls use advanced real-time rendering to deliver companions with natural facial expressions, lip-synced speech, and responsive body language. When you smile, your companion notices. When you pause, she reads the room. The visual fidelity is a step beyond static avatars — these are animated, expressive characters that react to the flow of conversation in real time. Voice synthesis matches the companion's personality: a calm companion speaks softly, a playful one laughs and teases. The technology behind the video feed is optimized for low latency, meaning there is no awkward lag between what you say and how she responds.
06Can my companion see me through the camera?
Yes, if you choose to enable your camera. When your camera is on, your companion can detect your facial expressions and general mood — smiling, looking away, leaning in — and respond accordingly. This visual awareness adds a layer of emotional intelligence that text-only platforms simply cannot replicate. If you prefer to keep your camera off, the companion still responds to your voice and text input. Camera access is always optional, always controlled by you, and never recorded or stored on our servers.
07Does the companion remember previous calls?
Yes — persistent memory is a core feature. When you mention a detail during a video call — your name, a shared joke, an emotional moment, or a preference — the companion stores it in long-term context that carries across sessions. Come back days or weeks later and she will reference past conversations, recall promises, and react to unresolved topics. This continuity transforms isolated calls into an evolving relationship with genuine emotional depth. You can review and edit memory entries at any time to correct misunderstandings or steer the relationship in a new direction.
08What voice and audio features are available?
Voice interaction is central to the video call experience. Your companion speaks with a synthesized voice that matches her personality — whispering during intimate moments, laughing at a joke, raising her voice when excited. You communicate through voice or text while she responds with both voice and visual expression simultaneously. The platform supports multiple voice styles per companion, so you can adjust warmth, speed, and accent to match your preference. Voice detection also picks up on your tone and energy, helping the companion calibrate her emotional responses. All audio is processed in real time with minimal latency.
Privacy & Safety
09Is my video data private?
Privacy is non-negotiable. Your video stream is processed in real time for companion interaction and is never recorded, stored, or shared with third parties. Camera frames are analyzed locally or in a secure ephemeral pipeline — once the moment passes, the visual data is gone. Text and voice conversations are encrypted in transit and at rest, and no human reviews your sessions. You can delete any conversation history at any time, and account deletion removes all stored data permanently. The platform does not require a real name, and you can sign up with just an email address. Our full privacy policy is transparent and available for review at any time.
10Is the content censored?
AI Video Chat is designed for adults who want authentic, uncensored interactions. Conversations between consenting adult users are not censored for sexual or mature content — the companion responds naturally to the tone and direction you set. The only hard limits are illegal content categories, which are blocked at the model level. This means your video calls can be as tender, playful, or explicit as you want them to be, without the frustrating mid-conversation shutdowns common on mainstream AI platforms. You are in control of the experience from start to finish.
11How do I delete my account and all data?
You can delete your account from the settings page at any time. Deletion is permanent and removes all stored data: conversation history, companion memories, preferences, and account credentials. There is no retention period — once you confirm, the data is purged from active systems and queued for removal from backups within 30 days. If you only want to clear specific conversation histories or companion memories without deleting the entire account, those options are available in the session management and companion settings screens respectively.
Billing & Plans
12What does the free tier include?
The free tier includes access to the full companion roster, daily video call minutes, text and voice interaction, and basic memory features. You can browse, call, and build real connections without spending anything. The free experience is designed to be genuinely useful — not a teaser that locks you out after two minutes. Premium tiers extend call time, unlock advanced memory, add photo generation, and provide priority connection quality for smoother video. There is no forced paywall or countdown timer pushing you to upgrade.
13How does billing work?
Premium plans are billed monthly with no long-term commitment. You can cancel at any time and retain access until the end of your billing cycle. Payments are processed securely through standard payment providers. There are no hidden fees, no auto-renewals without clear notice, and no penalties for downgrading. If you upgrade mid-cycle, you only pay the prorated difference. All pricing is transparent and visible before you commit.
Technical
14What internet speed do I need?
For a smooth video call experience, we recommend at least 5 Mbps download and 2 Mbps upload. The platform dynamically adjusts video quality based on your connection, so even on slower networks the call will continue — just at a lower resolution. On strong connections (25 Mbps+), you get full HD video with minimal latency. Mobile networks (4G and above) typically provide a good experience. If your connection drops temporarily, the companion maintains the conversation in voice-only mode and resumes video automatically when the signal recovers.
15Do I need to install anything?
No. AI Video Chat runs entirely in your web browser. There is no app to download, no plugin to install, and no software update to manage. The first time you start a video call, your browser will ask for camera and microphone permissions — grant those, and you are ready. The platform works on Chrome, Safari, Firefox, Edge, and other modern browsers. Bookmarking the site to your home screen gives you an app-like experience on mobile without the App Store overhead.
16Can I use AI Video Chat without a camera?
Yes. While the video call experience is richest with your camera on — allowing your companion to read your expressions and react visually — you can absolutely use the platform without a camera. In camera-off mode, your companion responds to your voice and text input, and the video feed shows her speaking and reacting to the conversation. Many users prefer this mode for privacy or convenience, and the companion still delivers a fully engaging, emotionally responsive experience.
Still Have Questions?
Start a free video call and experience the platform firsthand — or reach out to our support team for anything not covered here.
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